Here at Farr & Farr we understand how important your personal information is. We appreciate your trust in us to use that information carefully and sensibly.
Controllers of Personal Information
What Personal Information about its visitors Does Farr & Farr Gather?
The information we learn from visitors helps us personalise and continually improve your experience at Farr & Farr.
We use the information to communicate with you about offers, products and services, update our records and generally maintain your accounts with us, display content such as customer reviews and recommend businesses and services that might be of interest to you.
Here are the types of information we gather.
Information You Give Us:
We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future offers for you, improving our site and communicating with you.
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses Farr & Farr. Several companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience at Farr & Farr if we cannot recognise you, we want you to be aware that these tools exist.
To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Farr & Farr if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please let us know by either contacting us or unsubscribe using the link at the bottom of an e-mail.
What about Cookies?
Cookies are most often small text files that websites may put on your computer whilst you are browsing. Cookies are used for many different purposes. For example, they can:
• help search engines remember that you want your search results in English;
• help a website remember your preferences so that you don’t need to customise it every time;
• help our website to deliver a better service by showing you the content most relevant to you;
• identify and resolve errors so that the site is improved for everybody;
• analyse how well a website is performing.
The most common function of cookies is to remember bits of information that help make browsing the web easier and more hassle-free for you.
Here is an example of a cookie:
• Name: AnyCookieName
• Value: 1234a5b675pq
• Domain: www.yourwebsitename.com
• Expires: 17th May 2017
The cookie explained:
• Name = The name of the cookie
• Value = The piece of information that the cookie is created to store
• Domain = The website where the cookie is used
• Expires = The date when the cookie will be deleted from your web browser
All modern browsers do have tools to help you delete or block cookies. But it’s important to remember that many websites need cookies to function properly. By deleting or blocking cookies, you could also block certain personalised features and you may not be able to take full advantage of some of the website's features.
Does Farr & Farr share the Information it receives?
No we don’t. Information about our visitors is an important part of our business and we are not in the business of selling it to others.
We will never share your information with any other organisations for marketing, market research or commercial purposes, and we do not pass on your details to other websites or third parties. We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms and conditions on agreements. By supplying your personal information, you agree to this.
Where your data is stored
We store your data on our secure servers. Any paper documents will be shredded and disposed of securely if not required to be kept, and any paper documents kept at Farr & Farr are secure. Your data can only be viewed by our staff. By submitting your personal data, you agree to this. We will enter your property details only onto Rightmove and such other online portals to help sell your property – you can decide not to do this by just letting us know.
Keeping your data secure and disclosing your information
Transmitting information over the internet is generally not completely secure, and we are unable to guarantee the security of your data. Any data you transmit to us is at your own risk. We have procedures and security features in place to keeping your data secure once we receive it.
Links to other websites
Following a link to another website
Following a link to our website from another website
We use IP addresses to analyse trends, administer the site, track users’ movements, and to gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Complaints or Enquiries
Farr & Farr endeavours to meet the highest standards when collecting and using personal information. We take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. If you wish to complain about this policy or any of the procedures set out in it please contact Sarah Farr on 01452 380444.